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RETURNS

HOW TO SEND IN YOUR RETURN/EXCHANGE

GOOD NEWS – RETURNS FROM SWEDEN ARE NOW FREE!
To return an item to HOW, please:
  1. Indicate on the paper return invoice included in your order which items you are returning and the reason why. Pack your item(s) and invoice into a shipping envelope or box (ideally the original delivery box).
  2. Attach the prepaid return label included with your order to the box, and drop off at any DPD location. You may find your closest DPD shop using this locator.
  3. The tracking number on your return label will allow you to track your return back to our returns partner in the UK.
  4. Please allow at least 2 weeks from when your return is delivered to the UK for your return to be processed. Returns are generally processed between 8-10 business days from receipt, and you will receive an email confirmation once your return has been processed.
 

POLICY

Items purchased from HOW are eligible for a full refund if returned within 30 days of purchase.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

NON REFUNDABLE

Swimwear and Lingerie

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment.

TRACKING MY RETURN

INTERNATIONAL

You can trace your return using the tracking number from your return label on the DPD site. Please allow for two weeks for processing from when we receive your return. You will receive an email once your return has been processed.

REFUNDS

GOOD NEWS – RETURNS FROM SWEDEN ARE NOW FREE!

Returns do take us 8-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

EXCEPTIONS

BEAUTY PRODUCTS

We will accept back beauty products within 30 days provided that they are unused and unopened.

SHIPPING CHARGES

Shipping charges on expedited orders are not refundable.

MODIFIED POLICY

If you return more than $500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

HOLIDAY RETURNS

During the Holiday season (Nov. 1st – Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately.

AUTHENTICITY/WARRANTY

HOUSE OF WALLACE only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. REVOLVE warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.